Last Updated: February 2026
Welcome to Elite Stays SA (“Elite Stays SA”, “we”, “us”, or “our”). These Terms and Conditions govern your access to and use of our website, services, and any bookings made through the platform. By accessing or using the website, you acknowledge that you have read, understood, and agree to be bound by these Terms.
If you do not agree to these Terms, you must discontinue use of the website immediately.
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1. Platform Overview
Elite Stays SA is an online marketplace that facilitates connections between guests and independent property owners, hosts, or managers offering short-term accommodation in South Africa.
Elite Stays SA:
- Does not own, manage, or operate properties unless explicitly stated
- Is not a travel agent or tour operator
- Acts solely as an intermediary platform
Any agreement formed for accommodation is strictly between the guest and the host.
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2. Acceptance of Terms
By using this website, you confirm that:
- You are 18 years or older
- You have legal capacity to enter into binding agreements
- You agree to comply with all applicable laws and regulations
We reserve the right to deny access to the website to any user who violates these Terms.
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3. User Accounts
Certain features require account registration.
You agree to:
- Provide accurate, complete, and current information
- Keep your login credentials confidential
- Notify us immediately of any unauthorised account use
Elite Stays SA is not responsible for losses resulting from unauthorised account access caused by user negligence.
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4. Property Listings
- Listings are created and managed by hosts or property managers
- All descriptions, images, pricing, and availability are supplied by hosts
- Elite Stays SA does not guarantee the accuracy or completeness of listings
We reserve the right to:
- Review, edit, reject, or remove listings
- Suspend hosts who provide misleading or false information
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5. Bookings & Reservations
- A booking is considered confirmed only after payment is successfully processed and confirmation is issued
- Availability is not guaranteed until confirmation
- Elite Stays SA may cancel bookings due to suspected fraud, technical errors, or policy violations
Booking confirmations are subject to the host’s house rules and property policies.
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6. Pricing & Fees
- All prices are displayed in South African Rand (ZAR) unless otherwise stated
- Prices may include or exclude service fees, cleaning fees, security deposits, or applicable taxes
- Elite Stays SA reserves the right to correct pricing errors
Elite Stays SA may charge service or platform fees, which will be clearly disclosed before payment.
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7. Payments
- Payments are processed via secure third-party payment providers
- Elite Stays SA does not store or process card details directly
- Failed or reversed payments may result in booking cancellation
You authorise Elite Stays SA to process payments on behalf of hosts where applicable.
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8. Cancellations & Refunds
- Cancellation policies are set by individual hosts
- Guests are responsible for reviewing cancellation terms before booking
- Refunds are processed according to the applicable cancellation policy
Elite Stays SA is not liable for refund disputes arising from host-specific policies.
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9. Guest Obligations
Guests agree to:
- Comply with property rules and local laws
- Respect neighbours and community regulations
- Avoid illegal, disruptive, or unsafe activities
- Leave the property in reasonable condition
Guests may be held financially responsible for:
- Damage to property
- Missing items
- Excessive cleaning
- Violations of house rules
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10. Host Obligations
Hosts agree to:
- Provide accurate and lawful listings
- Honour confirmed bookings
- Maintain properties in safe and habitable condition
- Comply with zoning, tax, and licensing laws
Hosts are solely responsible for:
- Guest safety at the property
- Property insurance coverage
- Compliance with applicable regulations
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11. Security Deposits & Damages
Some bookings may require a security deposit.
- Deposits may be withheld or partially deducted in cases of damage or violations
- Disputes must be supported with evidence
Elite Stays SA may assist with mediation but is not obligated to resolve disputes.
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12. Prohibited Use
You may not:
- Engage in fraudulent, misleading, or unlawful conduct
- Circumvent payment systems
- Use automated tools to scrape or copy content
- Interfere with website security or functionality
Violation may result in immediate account termination.
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13. Intellectual Property
All website content, including:
- Logos
- Branding
- Text
- Layout and design
is the intellectual property of Elite Stays SA and may not be copied, reproduced, or used without written consent.
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14. Limitation of Liability
To the fullest extent permitted by law:
- Elite Stays SA is not liable for injuries, losses, damages, or disputes arising from stays
- We do not guarantee uninterrupted or error-free website access
- Use of the platform is at your own risk
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15. Indemnification
You agree to indemnify and hold Elite Stays SA harmless from any claims, damages, liabilities, or legal expenses arising from:
- Your use of the platform
- Your breach of these Terms
- Your interactions with other users
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16. Privacy & Data Protection
Personal information is handled in accordance with our Privacy Policy and applicable data protection laws, including POPIA.
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17. Suspension & Termination
We reserve the right to:
- Suspend or terminate accounts without prior notice
- Remove access for violations of these Terms
- Take legal action where necessary
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18. Amendments
Elite Stays SA may update these Terms at any time. Continued use of the website constitutes acceptance of the revised Terms.
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19. Governing Law & Jurisdiction
These Terms are governed by the laws of the Republic of South Africa. All disputes shall be subject to South African courts.
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20. Contact Information
For questions or legal notices, contact:
📧 admin@elitestayssa.com
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21. Privacy Policy
Elite Stays SA is committed to protecting your personal information.
- By using the website, you consent to the collection, use, and processing of personal data in accordance with our Privacy Policy.
- Personal information may include names, contact details, payment-related data, booking history, and communication records.
- We take reasonable technical and organisational measures to safeguard personal information.
All personal data is processed in compliance with applicable South African data protection laws, including the Protection of Personal Information Act (POPIA).
Full details are outlined in our Privacy Policy, which forms an integral part of these Terms.
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22. Host Agreement
All property owners, managers, or hosts listing accommodation on Elite Stays SA are required to comply with a separate Host Agreement.
The Host Agreement governs:
- Listing requirements and standards
- Commission or service fees (where applicable)
- Booking obligations and cancellation responsibilities
- Compliance with laws, safety standards, and insurance requirements
In the event of a conflict between these Terms and the Host Agreement, the Host Agreement shall prevail for hosts.
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23. Disclaimer & Risk Acknowledgement
Elite Stays SA provides its platform on an “as is” and “as available” basis.
- We do not warrant that properties will meet specific expectations or requirements.
- We do not guarantee uninterrupted, secure, or error-free operation of the website.
- Guests acknowledge that travel and accommodation carry inherent risks.
By using the platform, you:
- Accept full responsibility for your stay and conduct
- Agree that Elite Stays SA is not liable for acts, omissions, accidents, theft, injury, or loss occurring at any listed property
- Acknowledge that hosts are independent third parties