Privacy Policy

Last Updated: February 2026

Elite Stays SA (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

This policy is issued in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA).

1. Information We Collect

We may collect and process the following personal information:

• Full name and surname
• Email address and phone number
• Billing and payment-related information (processed via third parties)
• Account login details
• Booking and transaction history
• Property listing information (for hosts)
• Communications sent via the platform

We do not store credit or debit card details.

2. How We Use Your Information

Your information is used to:

• Create and manage user accounts
• Facilitate bookings and payments
• Communicate booking confirmations and updates
• Provide customer support
• Improve website functionality and services
• Comply with legal and regulatory obligations

3. Sharing of Information

We may share personal information with:

• Hosts (only information necessary to complete bookings)
• Third-party service providers (payment processors, hosting services)
• Regulatory or legal authorities where required by law

We do not sell or rent personal information to third parties.

4. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against:

• Loss
• Unauthorised access
• Disclosure or misuse

However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

Personal information is retained only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Meet legal, accounting, or regulatory requirements

6. Your Rights

You have the right to:

• Access your personal information
• Request correction or deletion of data
• Withdraw consent where applicable
• Lodge a complaint with the Information Regulator of South Africa

Requests can be submitted via our contact details below.

7. Cookies

We use cookies and similar technologies to enhance user experience and analyse website usage. You may disable cookies through your browser settings, though some features may be affected.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Continued use of the website constitutes acceptance of the updated policy.

9. Contact Information

For privacy-related enquiries, contact:

📧 admin@elitestayssa.com